IT Support - Enhesa - StepStone (h/f)
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Description de notre société:
TeslaDuo est une plateforme de recrutement en ligne qui permet aux chercheurs d'emploi & recruteurs d'entrer en contact les uns avec les autres en toute simplicité.
Function

• Providing end-user technical support; troubleshooting problems related to the desktop-computing, server, wireless or remote environments.
• Serving as an escalation and knowledge point for other staff members to come to for advice and direction
• Providing support for VPN problems.
• Providing second-level support for Help Desk requests, with an emphasis on medium to difficult issues
• Following and creating standard operating procedures around process and documentation.
• Recommending and implementing process improvements
• Responding to job site service requests regarding installation, configuration and maintenance of PC.
• Additional duties as assigned.

Profile

• Bachelor¿s degree with 3-5 years¿ experience working in IT role including Help Desk and Hardware deployment/configuration, 2-3 years of end-user facing support
• SME knowledge of PC hardware and software with an emphasis on Microsoft environments
• Working knowledge of all components of IT infrastructure including desktops, servers, routers, and wireless devices
• Understanding of Active Directory and Azure AD as related to SaaS offerings like Office 365, InTune.
• Understanding of VPN tunnels, LAN/WAN administration/support;
• Familiarity with Service Desk Ticketing software (JIRA)
• Above average troubleshooting skills with an aptitude for problem source isolation
• Must be a self-starter, self-motivated, and collaborative
• Ability to troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution

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Offer

• This is a full-time job in Brussels.
• If you are looking for a challenging and exciting next step in your career, the opportunity to join a leading and stimulating environment offering great on-the-job learning opportunities and a competitive salary package awaits.

Les candidatures par mail ou par courrier postal ne seront pas acceptées.
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Attention! Il n'est pas nécessaire de contacter Actiris pour cette offre d'emploi. Le texte de l'offre d'emploi a été rédigé par l'employeur. Actiris n'est pas responsable de son contenu et des éventuelles infractions à la législation en vigueur. Si vous avez une remarque sur cette offre d'emploi, n'hésitez pas à la communiquer à Actiris - MCS Employeurs 5e étage, Avenue de l'Astronomie 14, 1210 Bruxelles.